CONTACT US

Before you ask, check out these FAQ's.

FAQ's

You can call us at (800) 275-0986 or use the contact form on this page to inquire about more specialized or complicated orders.

Click here to download instructions on how to get your custom Unit Print done.

Nothing is sitting on a shelf so when an order is placed, it must be made. When it is ready to ship, we ship it by the selection you chose at checkout. Typically, it takes around 14 days for us to assemble an order.

If you need something expedited, call us or email us! We always are happy to try to meet your needs.

Once a shipment has been sent out, you will be notified with an email containing the tracking number of your chosen shipping service.

For unframed  prints, we ship them flat with USPS Priority Mail. Framed prints are shipped using mostly FedEx.

Yes, the online store is open 24/7 and you can place an order at any time.

However, we occasionally visit units and bases throughout the year and during these times, delays will occur.

We of course will make sure to get order placed during these times produced as quickly as possible when we return.

We highly encourage you to order early for Special Events (Graduations, Retirements, Going Away Parties)

If you have a need for an item to arrive by a certain date please specify this in the ORDER NOTES while placing your order. If we can not make that date via the shipping method requested, we will notify you ahead of time.

Our goal is to satisfy our customers by exchange, refund, or repair, as outlined in this policy.

Most items can be returned within 90 days of when you receive them. Custom items are subject to partial refunds as determined by the level of customization requested by the customer in the initial order.

Items must be returned in the original packaging, so we recommend you keep your packaging for at least the first 90 days after purchase.

Items being returned for repair/correction due to our error, please email us or call us and we will normally coordinate and provide return shipping.

Items being returned for reasons other than repair/corrections will be at the Customer’s expense and should be insured against damage. For returns not determined to be caused by damage/our error, a 25% restocking fee will be assessed. Refunds will be normally provided in the same manner customer payment was initially received.

We will gladly ship anywhere in the world, military FPO’s and APO’s.

Squadron Graphics, Inc. is listed in the Government’s Central Contractor Registration (CCR) database and welcome requests for bids from all agencies on artwork and framing. We are also the only aviation publisher to be an Army & Air Force Exchange Contractor.

BX/MCSS Stores can order directly using STO/VES. Squadron Graphics, Inc. is an official lithographer for Southwest Airlines, United Airlines and Continental Airlines.

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